Privacy Policy

Who This Policy Applies To

This Privacy Policy applies to users who visit or interact with MetProperty, including buyers, renters, sellers, investors, agents, developers, advertisers, newsletter subscribers, enquiry-form users and general website visitors.

It also applies to personal data submitted through contact forms, enquiry forms, account features, property matching tools, advertising forms, newsletter forms, email communications and other website interactions.

What Personal Data We Collect

The personal data we collect depends on how you use MET Property.

For example, if you browse the website, we may collect device and cookie information. If you submit a property enquiry, we may collect your contact details and property preferences. If you contact us, we may collect your message and contact details so we can respond.

How to Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact MetProperty through the Contact Us page.

Where required, your request may be handled by our privacy contact or designated Data Protection Officer.

Website, Services and Enquiry Forms Covered

This Privacy Policy applies to personal data collected through:

• MetProperty website pages
• Property enquiry forms
• Contact forms
• Newsletter or update subscriptions
• Property-matching or recommendation features
• Account or saved-property features, where available
• Advertising, developer or agent enquiry forms
• Analytics, cookies and tracking technologies
• Email, phone or other communications with us

Relationship With Terms & Conditions

The Terms & Conditions explain the rules for using MET Property. This Privacy Policy explains how we handle personal data.

Updates to This Policy

MetProperty may update this Privacy Policy from time to time.

Updates may be made to reflect legal changes, website features, business practices, technology, security standards or user feedback.

The latest version of this Privacy Policy will be published on this page.

Information You Provide Directly

You may provide personal data when you:

• Submit a property enquiry
• Contact MetProperty
• Subscribe to property updates
• Request information about a project
• Use property matching or comparison features
• Create or manage an account, where available
• Save or shortlist properties, where available
• Submit feedback, reports or correction requests
• Communicate with us by email, phone or online form
• Register interest as an agent, developer, advertiser or partner

This may include your name, email address, phone number, preferred contact method, message content, budget range, preferred location, property type, buying or renting timeline and other information you choose to provide.

Property Enquiry and Preference Data

When you submit an enquiry, we may collect information about the property, project or location you are interested in. This may include:

• Project name
• Property type
• Location preference
• Budget range
• Preferred unit size
• Intended use, such as own stay or investment
• Buying or renting timeline
• Preferred contact time
• Specific questions or requirements
• Any message you submit through the enquiry form

Account, Login and Favourite Property Data

Where account or saved-property features are available, we may collect login details, saved properties, comparison activity, preferences and other account-related information.

This helps us provide a more useful website experience.

Device, Cookie and Analytics Data

When you use MetProperty, we may collect technical information such as:

• IP address
• Browser type
• Device type
• Operating system
• Referring page
• Pages viewed
• Time spent on pages
• Clicks and interactions
• Approximate location based on technical data
• Cookie identifiers
• Analytics and performance data

This information helps us understand how users use the website, improve content, detect errors, improve performance and protect the platform.

Marketing and Newsletter Data

If you subscribe to updates or agree to receive marketing communications, we may collect and use your contact details and property preferences to send relevant content.

You may unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us.

Third-Party or Referral Data

We may receive information from third parties where permitted, such as agents, developers, advertisers, service providers, analytics platforms, marketing partners or users who refer an enquiry.

If you submit personal data about another person, you confirm that you have obtained their consent or have the right to provide that information.

Responding to Property Enquiries

We may use your personal data to respond to your questions, process your enquiry, provide project information or connect you with a relevant property representative.

Matching Users With Relevant Properties

We may use your preferences, budget, location interest and enquiry information to help identify relevant properties, new launches, guides or updates.

Sharing Enquiries With Developers, Agents or Sales Representatives

When you submit an enquiry about a property, project or listing, we may share your enquiry details with the relevant developer, agent, negotiator, sales representative, advertiser or authorised property representative.

This allows them to contact you about the property or service you requested.

Users should verify the identity and authority of any person who contacts them before making payments, signing documents or sharing additional sensitive information.

Improving Website Content and User Experience

We may use website usage data, analytics and feedback to improve our content, navigation, search functions, listing pages, enquiry forms, page speed and user experience.

Marketing, Newsletters and Property Updates

With your consent or where permitted, we may send property updates, newsletters, new launch alerts, market guides, promotional content or service messages.

You may opt out of marketing communications at any time.

Fraud Prevention, Security and Legal Compliance

We may use personal data to protect users, detect suspicious activity, prevent misuse, investigate complaints, enforce platform rules, comply with legal obligations and respond to lawful requests from authorities.

e-Invoice, Payment and Administrative Records

Where MetProperty provides paid services, advertising packages, commercial listings or other chargeable services, we may collect and use billing, tax, payment or business information for invoicing, e-Invoice, accounting, audit, tax and administrative purposes.

Consent and Notice

By submitting personal data to MetProperty, you consent to the collection, use and disclosure of your personal data as described in this Privacy Policy.

Where required, we will provide notice of how your personal data will be used.

Mandatory vs Optional Information

Some information may be necessary for us to respond to your enquiry or provide a service.

If you do not provide required information, we may not be able to process your enquiry, contact you, connect you with a relevant representative or provide the requested service.

Optional information may help us better understand your needs but is not always required.

Withdrawal of Consent

You may withdraw your consent where applicable by contacting us.

Withdrawal of consent may affect our ability to provide certain services, respond to enquiries, maintain your account, send updates or connect you with property representatives.

Marketing Opt-Out

You may opt out of marketing emails, newsletters or promotional messages by using the unsubscribe link or contacting us.

Service-related communications, such as responses to enquiries or important account notices, may still be sent where necessary.

Developers, Agents and Property Representatives

If you submit an enquiry about a property, project or listing, we may share your details with relevant developers, agents, negotiators, sales representatives or authorised property representatives.

These parties may contact you directly about the property or enquiry.

Their handling of your personal data may be subject to their own privacy notices and policies.

Service Providers and Technology Vendors

We may share personal data with service providers who help us operate the website and services.

These may include hosting providers, analytics providers, email service providers, customer support tools, form-processing services, security providers, payment processors, accounting providers and other technology vendors.

Analytics, Advertising and Cookie Partners

We may use analytics, advertising, remarketing or tracking technologies to understand website performance, measure content effectiveness and show relevant property-related content.

Where required, users may manage cookie preferences through browser settings or cookie tools provided on the website.

Professional Advisers and Authorities

We may disclose personal data to lawyers, auditors, accountants, insurers, regulators, government agencies, law enforcement authorities or courts where necessary for legal, regulatory, compliance, dispute-resolution or risk-management purposes.

Business Transfers

If MetProperty is involved in a merger, acquisition, restructuring, sale of assets, investment transaction or business transfer, personal data may be disclosed or transferred as part of that process, subject to appropriate confidentiality and legal safeguards.

Essential Cookies

Essential cookies are required for website functionality, security, form submission, session management and basic user experience.

These cookies may be necessary for the website to work properly.

Analytics Cookies

Analytics cookies help us understand how users interact with MetProperty.

They may show which pages are visited, how users navigate the website, which content is useful, and where improvements are needed.

Advertising or Retargeting Cookies

Advertising or retargeting cookies may help us show relevant property content, measure campaign performance or limit repeated advertising.

These cookies may be set by MetProperty or third-party advertising partners.

How to Manage Cookies

You may accept, reject or manage cookies through your browser settings or cookie-preference tools where available.

Blocking or declining certain cookies may affect website functionality, saved preferences, forms, analytics accuracy or user experience.

Security Measures

We may use technical, administrative and organisational safeguards such as access controls, secure hosting, limited staff access, monitoring, password protection, encryption where appropriate and internal data-handling practices.

No website, system or transmission method is completely secure. Users should also take care when sharing personal information and credentials online.

Retention Periods

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of data, purpose of collection, enquiry status, legal obligations, business needs, accounting requirements, dispute risks and security considerations.

Deletion, Anonymisation and Backups

When personal data is no longer required, we may delete it, anonymise it or retain it in backup systems for a limited period before scheduled deletion.

Anonymised data that no longer identifies a person may be used for analytics, research, reporting or website improvement.

International Transfers

Some service providers, systems or technology platforms may process or store data outside Malaysia.

Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards and security measures are in place where required.

Access

You may request access to personal data that MetProperty holds about you.

We may need to verify your identity before processing your request.

Correction

You may request correction of inaccurate, incomplete or outdated personal data.

Please provide enough information for us to identify and update the relevant records.

Deletion or Withdrawal

You may request deletion of personal data or withdraw consent where applicable.

Some data may still be retained where required for legal, accounting, security, dispute-resolution or legitimate business purposes.

Complaint or Privacy Query

If you have a concern about how your personal data is handled, please contact us through the Contact Us page.

We will review privacy concerns in good faith and respond within a reasonable timeframe where appropriate.

How to Submit a Request

To submit a privacy request, please contact MetProperty through the Contact Us page and include:

• Your full name
• Your contact details
• The nature of your request
• The email or phone number used in your enquiry
• Any relevant page, form or communication
• Proof of identity where required

We may request additional information to verify your identity or clarify your request.

Requests may be declined where permitted by applicable law or where identity verification cannot reasonably be completed.

English, Bahasa Malaysia and Chinese Versions

MetProperty may provide content in English, Bahasa Malaysia, Chinese or other languages. Where privacy content is translated, we aim to keep translations clear and consistent.

Which Version Prevails

If there is any inconsistency between language versions, the English version will prevail unless stated otherwise.